1. Payment

  • 1.1 We accept only paypal for international countries.
  • 1.2 Domestic Thailand we accept payment through direct bank transfer.

2. Order

  • 2.1 system will sent email notification for order confirmation will be sent out within 1-2 working day to confirm payment and delivery is on process.
  • 2.2 Amendment on a placed order such as amount order, address , please contact us support@wyematter.com with your order details immediately.
  • 2.3 Refund for order cancellation, the order has not yet been processed and dispatch.

3. Shipping

  • 3.1 Domestic Thailand free shipping
  • 3.2 International countries : shipping rate is vary from different countries ( more)
  • 3.3 All deliveries are arranged with EMS or register mail, with tracking reference number
  • 3.4 Delay shipment may occur. This may due to custom clearance at destination.
  • 3.5 Tax and custom charge will be respond by customer at destination.

4. Repair

  • 4.1 One Year warranty product is in service for repair with under normal use, depend on case by case
  • 4.2 Service charge may occur depend on how is it.
  • 4.3 Without proper tools and instruction, we don’t recommend you to repair your own. It may cause further damages.
  • 4.4 Minor repair, we recommend you to find local leather repair shop to save you a time and cost.

5. Return

  • 5.1 Return for exchange : contact us via support@wyematter.com explain reason and photos
  • 5.2 Products must be returned in the condition in which by original package and not use.

6. Pricing

  • 6.1 Retail prices are listed in THAI BAHT for domestic Thailand, US DOLLARS for International countries
  • 6.2 The pricing and description of products can be amended at any point without any notice being given.

7. Warranty

  • 7.1 One year warranty from purchase date for worldwide.
  • 7.2 The warranty covers any and all parts of product that may need repair due to defects in materials or workmanship under normal use. We obligations hereunder are limited to repair or replacement at its option. It may be rejected on products showing evidence of extreme use.

8. Trademark & Copyright

  • 8.1 WYE MATTER is registered trademark. All designs are selected graphics
  • 8.2 WYE MATTER’s website arrangement are the copy right.

9. Terms

  • 9.1 Products shown on the website are available in stocks permit and can be removed without any prior notice information.
  • 9.2 Display color and proportions of product are accurately as possible on this website. They may vary from various screen settings display of an image.

10. Customer Service